Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Interestingly, call volume was not up. It was an endless cycle for us.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I had just joined the company as the new Call Center Manager a few months ago. Interestingly, call volume was not up. It was an endless cycle for us.

Call Center 40

Call Center Training Video How To 40

Magellan Solutions

APRIL 4, 2024

Instead of navigating through maze-like phone menus or waiting for an email response, you can simply click on the chat button and boom—instantly connected with a friendly live chat agent, ready to lend a helping hand. But these agents aren’t just ordinary customer service representatives. And the best part?

Wait Times 52

Wait Times Guidelines Exceptional Customer Service Competitive Advantage 52

Help Scout

JUNE 22, 2021

Feeling unappreciated is the #1 reason customers switch products and services. ( 33% of customers are most frustrated by having to wait on hold, and 33% are most frustrated by having to repeat themselves to multiple support reps. 35% of customers have become angry when talking to customer service.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

Toonimo

JANUARY 5, 2017

Routine support center experiences are easily clarified and resolved. Watson understands what a customer is requesting and responds accordingly. Watson may even replace call center representatives, owing to its superior self-service solutions. Geico promises customers car insurance in under 15 minutes.

Innovation 40

Innovation Technology Customer Experience e-support 40