Beyond Philosophy

MAY 25, 2016

Nearly 40,000 employees from two unions contracting with Verizon have been on strike for a little over a month. Now, Verizon is learning firsthand the cost of not having a strong culture of employee engagement—in actual dollars and sense. Employee Engagement and Customer Experience Are Linked. Why did they strike?

Engagement 113

Engagement Wireless Call Center Employee Engagement 113

Stella Connect

OCTOBER 4, 2021

2: A wireless charging mouse pad . Everyone deserves a little “desk flair” these days, and Uncommon Goods has plenty to choose from, including the Wooden Qi Wireless Mousepad , which can help your agents keep their phones fully charged, all within easy reach, right at their fingertips. #3: 3: An anti-fatigue standing mat.

Wireless 52

Wireless Customer Service Call Center Connections 52

Michel Falcon Experience

FEBRUARY 19, 2016

It’s this same strategy that has allowed me to travel the world, work with great companies, start an online course , invest in a couple startups and keynote speak at events with 100’s of people in the audience. I wanted to visit them, ask questions and learn. I’m going to fund this myself.”

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeremy Watkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Arie is also an effective leader of call center performance improvement projects, and is particularly adept at balancing the company, customer, and frontline perspectives. Jeremy Watkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

APRIL 11, 2019

So then you went from that and then eventually found yourself making 10 bucks an hour at a call center at a 1-800-GOT-JUNK. Company culture, customer experience, and employee engagement, and how all those three work together to build an admired, profitable company. 2,000 engagements, $1,500 engagements, small retainers.

Culture 60

Culture Leadership Hospitality Meeting 60

Michel Falcon Experience

MARCH 12, 2019

But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do. ” Not a whole lot, well, depends on how much you want to scale of course.

Culture 12

Culture Employee Engagement Company Engagement 12