BlueOcean

OCTOBER 4, 2023

The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

TechSee

OCTOBER 9, 2018

AI-powered virtual agents. Chatbots have been hyped up for the last two years, and while they are certainly not perfect, they constantly improve as their powering technologies continue to evolve Other types of bots are also emerging, such as audio-based personal assistants and innovative virtual agents with visual capabilities.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

UJET

JUNE 25, 2021

So, as more consumers continue to use their phones as their preferred device, mobile-first customer service capabilities natively housed within smartphone apps are becoming a concrete competitive advantage—especially when it comes to factors inherent in customer service that can’t be totally eliminated – like putting customers on hold.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

Talkdesk

APRIL 23, 2020

In a globalized market, there are plenty of options to choose from and competition is just a click away, so ensuring an excellent customer experience in all interactions is undoubtedly the real competitive advantage for companies today.

Contact Center 52

Contact Center Virtual Agent Competitive Advantage Innovation 52

TechSee

FEBRUARY 20, 2018

This always-available model of service can provide a true competitive advantage in many industries and markets. If your company is looking to invest in disruptive technology that exploits market dynamics and provides a competitive edge: look no further than AI. Is it cost reduction?

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Virtual agent exhibitors at MWC 2018: Nuance. Check out Nina, their award-winning virtual assistant. With its cost efficiencies, frictionless digital systems, secure and near-real time transactions, utilizing blockchain for your business can offer the added value that would drive a competitive advantage.

Trends 84

Trends Customer Service Multi-Channel Self Service 84