Call Center Call Center Solutions Contact Center Leadership 
Call Experts
JULY 15, 2021
Storm season is upon us, and you know what that means: it’s time to start hurricane planning with your team and your call center to avoid the anxiety, stress, and chaos that comes with it. . How call center solutions support your business with hurricane planning to ensure your business doesn’t have to suffer.
NobelBiz
FEBRUARY 13, 2024
The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.
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CX Accelerator
JULY 1, 2020
However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.
CX Accelerator
JULY 1, 2020
However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. A plan could be bulletproof, but without leadership buy-in and an OCM and communication plan to support it, it will struggle to thrive once rolled out.
TechSee
NOVEMBER 10, 2020
Customer service leadership must abandon any short-term initiatives to reduce customer service costs and instead find sustainable cost optimization tactics that will allow for business resilience. Assisting customers using visuals can add efficiency and significantly cut costs in three areas of customer service: the contact center.
Press 1 For Nick
SEPTEMBER 13, 2020
To end this three-part digital series, below are some considerations for digitally transforming a company contact center. Examples include cloud infrastructure providers, call center solution experts, CX Experts, etc. Consider what risks leadership is willing to take before, during and after executing the plan.
Magellan Solutions
JUNE 29, 2021
Make it a point to ask about their Average Resolution Time the next time you meet with a call center partner. Average Resolution is the time it takes for your call center’s support agents to resolve all open tickets within a given time. Some call centers provide their Agent Turnover Rate.
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