Magellan Solutions
SEPTEMBER 10, 2019
Outsourcing a call center is a promising idea, especially if you want to lower costs. What Is An Outsourced Call Center? Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. Enhanced customer service. Sales assistance.
CX Accelerator
JULY 1, 2020
Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick.
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CX Accelerator
JULY 1, 2020
Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick.
Call Experts
AUGUST 2, 2019
At Call Experts, our approach to call center solutions is simple: Accountability. Through voice, live agent, and electronic communications, we offer everything from complete call management, automated services, call-out services, and beyond. When do medical centers need professional contact center support?
Think Customers
JUNE 8, 2016
Interactive Intelligence, a call center solutions provider, is tackling this issue head-on as it promotes its PureCloud platform among customers who have embraced its on-premise solution. Investing in new products without alienating your current customer base can be a complicated process.
Talkdesk
MAY 17, 2016
As a company, we’ve hit a major milestone: hosting our inaugural Opentalk conference. We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today. But today is not just about Talkdesk the business. Talkdesk for Slack.
VDS
JULY 20, 2020
Rather than in a coffee shop or conference room, meetings are online and video solutions are now being used. Another large call center (over 900 agents) with an on-premise solution was doing their best to physically distance agents, but only 52% of their employees came to work out of fear of getting sick.
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