Call Center Solutions Innovation Insurance Self Service 
TechSee
FEBRUARY 12, 2019
Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools. Milestones on the road to autonomous AI self service.
TechSee
JUNE 11, 2019
Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
JULY 19, 2021
Self-service & website support. eData Services Phils., Insurance & Claim Support. Health insurance plans. Short term insurance. GBG Processing and Consulting Services, Inc. Medical Insurance. ADEC Innovations. Eligibility Verification/Pre-Insurance Verification.
TechSee
OCTOBER 22, 2019
For example, when a customer calls in complaining about the incompatibility of a new device with his home system, the agent can check the compatibility of other ordered products and, if necessary, offer to refund both at the same time. Improve self-service options. How Visual Assistance enables NIA.
TechSee
MAY 29, 2018
As leaders in intelligent visual support,we’ve implemented visual support in the contact centers of some of the world’s largest companies, including Vodafone, Samsung, Orange , Liberty Global, and Achmea. Implementing visual support in a call center directly affects the key elements that impact a business’ NPS: Reduced customer effort.
TechSee
JUNE 25, 2019
Companies can use biometrics to verify warranties, ensuring that customers receive service for their devices without requiring them to save receipts or warranty documentation. Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud.
TechSee
FEBRUARY 12, 2018
An increasing number of customers are demanding self-service options. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology.
Expert insights. Personalized for you.
111 
Let's personalize your content