CSM Magazine
JANUARY 29, 2024
Ensure that agents know how to access help. Make sure that they understand how to quickly and efficiently loop an interpreter in and that they have ample support during calls. This can help them facilitate communication intended to educate and answer prospective beneficiary questions, even if an interpreter is not needed.
TechSee
OCTOBER 31, 2018
billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices.
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TechSee
FEBRUARY 19, 2019
Courtney Munroe, Group VP at Worldwide Telecommunications Research moderates a session featuring the President of Global Operations & Services at AT&T, Elisa’s VP of Telco Efficiency Business, the Executive Director of KDDI Research, Synchronoss’ CMO and Telefónica’s Global Digital Product Director (Aura). Who’s there?
NobelBiz
JANUARY 16, 2024
If you want to find out more about How to Increase Sales Performance in Outbound Contact Centers listen to our webinar episode. Cold Lead Outreach Cold lead outreach in outbound call center campaigns requires a strategic approach to engage potential customers.
NobelBiz
MARCH 23, 2022
And that without a good review of your contact center technology, your company will not be able to grow. But how much does your technology add to your company’s revenue? How to determine the ROI for a Contact Center Solution? How to determine the ROI for a Contact Center Solution? The process!
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