Call Experts

SEPTEMBER 8, 2023

Compliance with HIPAA involves adherence to strict guidelines and protocols to ensure that Protected Health Information (PHI) remains confidential and secure. And yes, this applies even to your call center services, making a HIPAA-compliant phone answering service mandatory for any medical professional. What You Need to Know.

Healthcare 52

Healthcare Call Center Guidelines e-support 52

Call Experts

OCTOBER 5, 2023

Ensure that the contact center provider has reliable security and complies with relevant data protection laws, such as GDPR or HIPAA, if applicable to your industry. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Ensure that the contact center provider has reliable security and complies with relevant data protection laws, such as GDPR or HIPAA, if applicable to your industry. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

TechSee

APRIL 3, 2018

With Accenture reporting that 77% of consumers are no longer loyal to any particular brand, companies must work harder than ever to retain their customer base. A McKinsey report highlights that companies with top-quartile growth have lower customer churn than mean performers—from about 10 to 30 percent lower depending on customer type. .

Customer Retention 141

Customer Retention Technology Strategy Analytics 141

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

FEBRUARY 22, 2023

With all of this information, you will be able to see a history of calls received as well as an overview when reading reports and statistics. LocalTouch’s Local Caller ID Management Solution The major goal of LocalTouch® from NobelBiz, local Caller ID management system, is to connect contact center personnel with customers.

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52

NobelBiz

FEBRUARY 22, 2023

With all of this information, you will be able to see a history of calls received as well as an overview when reading reports and statistics. LocalTouch’s Local Caller ID Management Solution The major goal of LocalTouch® from NobelBiz, local Caller ID management system, is to connect contact center personnel with customers.

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52