Call Experts

SEPTEMBER 8, 2023

Compliance with HIPAA involves adherence to strict guidelines and protocols to ensure that Protected Health Information (PHI) remains confidential and secure. And yes, this applies even to your call center services, making a HIPAA-compliant phone answering service mandatory for any medical professional. What You Need to Know.

Healthcare 52

Healthcare Call Center Guidelines e-support 52

Call Experts

OCTOBER 5, 2023

Provide Detailed Training and Guidelines Offer the call center agents comprehensive training materials, guidelines, and scripts. Leverage Technology for Insights Utilize the technology and reporting tools the call center provides to gain insights into call volumes, customer feedback, and trends.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Provide Detailed Training and Guidelines Offer the call center agents comprehensive training materials, guidelines, and scripts. Leverage Technology for Insights Utilize the technology and reporting tools the call center provides to gain insights into call volumes, customer feedback, and trends.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

NobelBiz

FEBRUARY 17, 2023

Subvert the call routing protocol The average waiting time is used by many call center solutions as a factor in the routing system. Beneath the guidelines, keep in mind that your agents’ call avoidance strategies and attitudes may be subjective. But, what if he loses his place in line for only a moment?

Call Center 52

Call Center Strategy Self Service Policies 52

NobelBiz

FEBRUARY 22, 2023

Campaign Management is made easier: For outbound calls, this simplifies the administration and presentation of local caller-ID. Fully Compliant: Localtouch adheres to the following guidelines: LocalTouch, our sophisticated Local Caller ID technology, is completely compliant with the “Truth in Caller ID Act.”

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52

NobelBiz

FEBRUARY 22, 2023

Campaign Management is made easier: For outbound calls, this simplifies the administration and presentation of local caller-ID. Fully Compliant: Localtouch adheres to the following guidelines: LocalTouch, our sophisticated Local Caller ID technology, is completely compliant with the “Truth in Caller ID Act.”

Contact Center 52

Contact Center Connections Omni-Channel Contact Center Software 52

TechSee

APRIL 3, 2018

For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141