Call Experts
SEPTEMBER 8, 2023
Compliance with HIPAA involves adherence to strict guidelines and protocols to ensure that Protected Health Information (PHI) remains confidential and secure. And yes, this applies even to your call center services, making a HIPAA-compliant phone answering service mandatory for any medical professional. What You Need to Know.
Call Experts
OCTOBER 5, 2023
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.
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Call Experts
APRIL 8, 2024
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations.
NobelBiz
FEBRUARY 17, 2023
One thing that can’t be disputed by call center agents and managers is the detrimental impact that angry clients have on working conditions. We refer to this as the “call avoidance” phenomena. Discover 7 winning strategies to tack call avoidance! 7 Call Avoidance Tactics for Call Centers 1.
NobelBiz
FEBRUARY 22, 2023
And while many individuals like talking about how they manage unwelcome calls, in reality, they may be less confident. The significance of Local Caller ID Solution for Contact Centers A Local Caller ID Solution is a valuable tool for managing your contact center calls.
NobelBiz
FEBRUARY 22, 2023
And while many individuals like talking about how they manage unwelcome calls, in reality, they may be less confident. The significance of Local Caller ID Solution for Contact Centers A Local Caller ID Solution is a valuable tool for managing your contact center calls.
TechSee
APRIL 3, 2018
For years, solutions have focused on training customer service personnel, and adjusting company policies and guidelines, as proactive efforts to retain customers who are considering making a transition. Customer retention strategies can be triggered as a result of behavior or lack of behavior.
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