Magellan Solutions

MAY 16, 2024

As businesses seek to streamline operations and enhance customer experiences, outsourcing solutions, such as offshore call centers and outbound call center services, have gained significant traction. Industry-Specific Expertise : Call centers specializing in specific industries (e.g.,

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

TechSee

NOVEMBER 27, 2018

In contact centers, AR technologies empower agents to visually interact with customers as ‘virtual technicians,’ increasing efficiency, reducing drain on resources, improving contact center KPIs and enhancing CX through personalized and visual guidance. Self Service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.

Call Center 59

Call Center Self Service Software Contact Center 59

TechSee

MAY 29, 2018

YouTube reports an increase in product unboxing video views by 57% in one year, and an increase in uploads by more than 50%. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. One example is the explosion of product unboxing videos.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

DECEMBER 4, 2018

Both highly successful, with Vodafone UK reporting that the TechSee implementation resulted in a 12% improvement in FCR and a 68% improvement in customer satisfaction. They report feeling empowered to help customers, especially in situations where the issue is complicated to describe or when there is a language barrier. The Results.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

NobelBiz

FEBRUARY 22, 2023

As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. That is why Call center analytics enables you to collect and analyze customer data to prioritize them. The analysis reports require little training to comprehend.

Call Center 52

Call Center Analytics Contact Center How To 52

Talkdesk

NOVEMBER 10, 2016

This call center software feature allows you to monitor call center quality standards and improve employee processes. Many call center solutions also allow you to perform call barging when necessary.

Call Center 40

Call Center Software First Call Resolution Call Center Solutions 40