Magellan Solutions

MAY 16, 2024

Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences. Keep outdated in-house call center operations from holding you back.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

Call Center 59

Call Center Self Service Software Contact Center 59

TechSee

MAY 29, 2018

With clear ROI demonstrated almost immediately upon implementation, C-level decision-makers and call center management have turned to visual engagement as an important stepping stone on their journey towards providing a digital customer-centric experience. Better resolution rate. Higher agent engagement.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

TechSee

NOVEMBER 27, 2018

In contact centers, AR technologies empower agents to visually interact with customers as ‘virtual technicians,’ increasing efficiency, reducing drain on resources, improving contact center KPIs and enhancing CX through personalized and visual guidance. Self Service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

TechSee

DECEMBER 4, 2018

By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 Both highly successful, with Vodafone UK reporting that the TechSee implementation resulted in a 12% improvement in FCR and a 68% improvement in customer satisfaction.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

NobelBiz

FEBRUARY 22, 2023

As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. That is why Call center analytics enables you to collect and analyze customer data to prioritize them. Metrics are then saved in your call center software’s database.

Call Center 52

Call Center Analytics Contact Center How To 52

Talkdesk

NOVEMBER 10, 2016

Your call center is an integral piece in your company’s customer satisfaction, sales volume and business efficiency goals. With so many critical business metrics tied to your call center, it’s easy to see why selecting the right technology and process is so important. What Makes PBX Different from Call Center Software?

Call Center 40

Call Center Software First Call Resolution Call Center Solutions 40