How will Visual Engagement Impact Your Contact Center? The KPI Deep Dive
TechSee
MAY 29, 2018
YouTube reports an increase in product unboxing video views by 57% in one year, and an increase in uploads by more than 50%. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. Customer Service KPI #2 – FCR (First Contact Resolution).
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