Call Center Solutions First Call Resolution Report Self Service 
TechSee
NOVEMBER 27, 2018
Enterprises are recognizing the massive opportunity the technology presents for enriching the relationship with customers, and serving as a powerful new mechanism for companies to meet customer demands for service excellence at scale. Field service. Self Service.
NobelBiz
FEBRUARY 13, 2024
RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.
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TechSee
DECEMBER 4, 2018
Both highly successful, with Vodafone UK reporting that the TechSee implementation resulted in a 12% improvement in FCR and a 68% improvement in customer satisfaction. They report feeling empowered to help customers, especially in situations where the issue is complicated to describe or when there is a language barrier. The Results.
TechSee
MAY 29, 2018
YouTube reports an increase in product unboxing video views by 57% in one year, and an increase in uploads by more than 50%. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. The post How will Visual Engagement Impact Your Contact Center?
NobelBiz
FEBRUARY 22, 2023
As big Data for contact centers is bringing insights and business possibilities at every level of the organization if managed correctly. That is why Call center analytics enables you to collect and analyze customer data to prioritize them. Metrics are then saved in your call center software’s database.
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