Call Center Solutions Competitive Advantage First Call Resolution Report 
TechSee
DECEMBER 4, 2018
Both highly successful, with Vodafone UK reporting that the TechSee implementation resulted in a 12% improvement in FCR and a 68% improvement in customer satisfaction. Vodafone Greece even chose to highlight the competitive advantage created by TechSee’s service by featuring the technology in its TV commercial campaigns.
TechSee
MAY 29, 2018
YouTube reports an increase in product unboxing video views by 57% in one year, and an increase in uploads by more than 50%. Google Consumer Survey underscores these statistics, with 20% of consumers (1 in 5) reporting that they’ve watched an unboxing video. Better resolution rate. Higher agent engagement.
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