TechSee

JANUARY 2, 2018

In addition, insurance companies must find ways to generate positive customer experiences during every touchpoint with the company. Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved.

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

FEBRUARY 19, 2019

Whether it’s a line item within a specific order, an email in a crowded inbox or key data in a legal document, Atomian can help. The company has developed cognitive software products for reading and extracting key data from documents, effectively optimizing many company processes.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Kustomer

FEBRUARY 19, 2024

Some of Zendesk’s key features include: a dynamic ticketing system for tracking and prioritizing support requests, a knowledge base for creating self-service content, live chat and messaging capabilities for real-time communication, and a call center solution. According to G2 Reviews: Zendesk has improved our CSAT and NPS.

Self Service 52

Self Service Software Knowledge Base Social Media 52

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Contact Centers appreciate: “Hold times are unavoidable…but Fonolo allows us to offer a positive customer experience, every time.”. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116