TechSee

APRIL 21, 2021

These growing call volumes – coupled with the continuous need for cost optimizations – have driven the demand and adoption of artificial intelligence (AI) in call centers. AI is moving forward rapidly, with contact center AI software continuously evolving and dramatically improving, and ultimately delivering more value. .

Call Center 136

Call Center Self Service Innovation Contact Center 136

TechSee

OCTOBER 22, 2019

Contact centers are perfectly placed to predict imminent customer queries. With 40% of all calls considered “next issues” following initial contacts, NIA is now a critical strategy for reducing customer effort, reducing pressure on contact centers and increasing loyalty. NIA: The balancing metric.

Contact Center 84

Contact Center Self Service Effort Score Average Handle Time 84

TechSee

MAY 29, 2018

They have found that visual engagement and support have a dramatic effect on KPIs measured in every call center: NPS, FCR and Truck Rolls. The following article is the introduction to our contact center KPIs on visual support series. Customer Service KPI #1 – NPS (Net Promoter Score). The Rise of Visual.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

NobelBiz

FEBRUARY 13, 2024

The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations. This goes to show the importance for call centers to adapt and integrate these advancements into their processes.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

NobelBiz

SEPTEMBER 6, 2022

Recruit the right call center agents, improve communication, provide continuous training, use a unified call center solution and more. Read on to find the best strategies to reduce call center agents’ attrition. First, it is paramount to view the tedious work for the contact center agents.

Call Center 52

Call Center Contact Center Multi-Channel Training 52

TechSee

APRIL 3, 2018

As general rule, the best way to reduce churn is to successfully address the needs of a particular customer at the right time with minimal effort and disruption to the customer. The post Technology Based Solutions to Enhance Customer Retention Strategies appeared first on Techsee.

Customer Retention 141

Customer Retention Technology Strategy Analytics 141