Magellan Solutions

MARCH 14, 2023

A glimpse of the Call Center Industry The first call center started its operations in the Philippines in 1992. At present, 1.4 million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). There are numerous ways that we improve advisor engagement.

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. Once you have the buy-in from your organization, you need to figure out what you need to change in your present experience to evoke these emotions. It was a tough audience. If not, you won’t.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Magellan Solutions

AUGUST 4, 2021

The first call center started its operations in the Philippines in 1992. At present, 1.4 million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). No wonder the call center ph industry remains to be the ‘sunshine industry’ through the years. .

Call Center 52

Call Center Contact Center Call Center Experience Net Promoter Score 52

Talkdesk

JUNE 23, 2016

Last month, we officially unveiled our latest call center integration, Talkdesk for Slack, at Opentalk 2016. Presenting Talkdesk for Slack Message Buttons. Read on to learn more about how this innovative new feature can augment your call center experience. What are Message Buttons?

Call Center 40

Call Center Call Center Experience Interaction Innovation 40

NobelBiz

MAY 22, 2022

Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.

Call Center 52

Call Center Management Contact Center Gamification 52

Russel Lolacher

AUGUST 29, 2022

But it’s amazing how many people have you know, I guess, the the level of interest and level of engagement in in my content and the things that that I bring to the table, it seems like it’s exploded just in the last several months since I you know, since I made this this great reveal, if you will.

Leadership 59

Leadership Innovation Connections Call Center 59

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. is the leading conversational sales analysis platform for brands that use chat, SMS and messenger tools to engage customers.

Contact Center 40

Contact Center Video Sales Training 40