NobelBiz

OCTOBER 30, 2020

Call center customer service has a strong bearing on customer satisfaction and your business as a whole. So, improving call center customer service becomes necessary in order to make your business stand out. Your customer turns into a real human being!

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Magellan Solutions

MAY 6, 2021

These are misconceptions because Outbound Telemarketing Services is as strong as it was before. One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Not only call centers can combine inbound and outbound channels into one.

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ViiBE Blog

MAY 13, 2021

In contrast, others make outbound calls to customers, and some even do both. Regardless, similar technology is critical to the proper functioning of the call center. No matter the kind of call center, ensuring a positive call center experience is crucial to a customer’s experience with a company.

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ViiBE Blog

MAY 4, 2021

It is a good idea to track FCR over time to visualize the evolution of your call center’s performance in customer service. The First Call Resolution rate is crucial. Each customer call should be handled with the utmost care even before the customer reaches an agent. How to improve the FCR rate.

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Magellan Solutions

JULY 27, 2017

This is a trend of the call center industry of the Philippines and beyond, that many experts strongly believe are here to stay. Need for omnichannel communication. In today’s competitive business climate, it is not enough that your business or outsourced call center offers various channels of communication.

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NobelBiz

OCTOBER 17, 2023

NobelBiz OMNI+ enables seamless WFH deployment, ensuring smooth operations in a remote environment. Our contact center software solution cost-effective, attracts top talent, and boosts customer service while allowing agents to work comfortably from home. Get in touch with a NobelBiz call center compliance expert.

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Magellan Solutions

JULY 29, 2021

Second, the explosive growth of widely available cloud services and machine-learning tools. It puts powerful new AI capabilities in the hands of telemarketing services in the Philippines to improve customer service in all forms. Indeed, enterprise executives today cite customer experience as their No.

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