Beyond Philosophy

MAY 8, 2019

So, in other words, when your customers feel these, you can get blips of improvement in your “value” metrics. The next level up from that is what we call the Recommendation Cluster. If that was the case for your organization, then it’s clear to evoke feelings that customers are valued will mean redesigning the call center experience.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Clarivate

DECEMBER 13, 2017

While it is true that many companies have some sort of customer surveys, those may likely be measuring only a small portion of the customer experience. Many times, customer satisfaction surveys are focused on the quality of the call center experience or the quality and timeliness of the product.

Customer Journeys 49

Customer Journeys Strategy Customer Experience Management 49

NobelBiz

OCTOBER 17, 2023

If you need to improve your customer experience, a Free NobelBiz Consultation might be the best place to start. You have the chance to ask specific questions and receive qualified answers from experts with decades of experience in running contact centers and optimizing the customer experience.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

inmoment

MAY 14, 2020

While there are several approaches a health insurance company could leverage to identify owners, we often recommend using the RACI framework (Responsible, Accountable, Consulted and Informed). Question #4: Are You Measuring the Right Key Metric(s)? Arriving at your key metrics will take time though.

Insurance 52

Insurance Healthcare NPS Net Promoter Score 52

Magellan Solutions

MARCH 25, 2021

Some of the agents’ metrics is to generate a target number of prospects everyday. This allows them to call more prospects and offer them your product. Your customer deserves the best call center experience. Contact us today and get a free 60-minute consultation. Agents Might Hasten the Delivery. TALK TO US!

Call Center 52

Call Center Call Flow Sales Training 52

NobelBiz

MAY 22, 2022

Worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program. Rachel Macklin Rachel has a staffing and consulting background with over 15 years of experience. What are the logistical needs and challenges your call center agents will face?

Call Center 52

Call Center Management Contact Center Gamification 52