Horizon CX

APRIL 3, 2023

It’s not like they are the only ones doing this—different options of course, but everyone uses the same boring message. And of course, there’s also the standard message; “this call may be recorded for training purposes.” Instead, customers are greeted by robots or automated messages before getting directed to a real person.

Contact Center 130

Contact Center Call Center Entertainment System 130

RapportBoost

NOVEMBER 5, 2018

Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. We are going to talk about training, how to train your chat agents to drive profitability, and how to implement change the contact center.

Contact Center 40

Contact Center Video Sales Training 40

NobelBiz

OCTOBER 17, 2023

Tech Inconsistencies: Remote agents might be using varied devices and internet connections, leading to inconsistent service quality. Example from a Call Center Perspective An agent working remotely faces frequent connection drops due to an unstable home internet connection.

Call Center 59

Call Center Management Contact Center Contact Center Software 59

Russel Lolacher

AUGUST 29, 2022

Connect with Doug on his platforms: Linkedin. Neurodiversity’s connection to innovation. Customer Experience, though human and very involved in understanding, but it is connected to sales, it’s connected to the finance of it all. So that it didn’t present itself externally.

Leadership 59

Leadership Innovation Connections Call Center 59

NobelBiz

MAY 22, 2022

Because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially. Of course, it is always better to have a wider talent selection pool. What are the logistical needs and challenges your call center agents will face?

Call Center 52

Call Center Management Contact Center Gamification 52