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Do you have a lazy brain? Why is this relevant for CX?

ECXO

For example, if you’re choosing between two brands and only recognize one, you might assume the recognized brand is better. It’s pretty clear how these habits and shortcuts affect the way people make decisions about brands, products, or services, don’t you think? Link to original post: Do you have a lazy brain?

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The role of emotions in CX and how you can use them to design better experiences

ECXO

For example, if a customer has a positive emotional connection with a brand, they are more likely to overlook minor issues or price increases. They may also be more inclined to recommend the brand to others, further increasing the company’s customer base. This is what the famous NPS attempts to measure.

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4 Ways to Use Winning Content to Produce Effective Direct Mail Marketing

Hallmark Business Connections

In fact, it sells so well that most brands rely on a proprietary combination of traditional “salesy” advertising and more creative, education-focused pieces. Ideally, your offline marketing content should mimic the overall aesthetic of your brand. Content marketing sells. So what should you send to prospects?

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{Infographic} Is Business a Game? Customer Experience Lessons from Gaming

Michelli Experience

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Loyalty Marketing For CEOs: Add Enterprise Value To Your Business

Currency Alliance

The points can help cover up some inconsistencies, add gamification dynamics to the relationship, and help in keeping score. Emotional attachment to a brand also means customers are more forgiving when things go wrong. When most brands talk about improving personalization, they really mean better targeting to improve conversion.

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Loyalty for CEOs: how to add enterprise value to your loyalty program

Currency Alliance

I’m not going to quote a bunch of statistics, but if loyalty programs did not generate positive ROI, thousands of top brands would have given up on them decades ago. In fact, the most loved brands usually don’t have a points-based loyalty program at all. Let’s first acknowledge that loyalty programs work. referring friends.