Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. When customer interactions are the heartbeat of business operations, one crucial factor often takes center stage – agent morale.

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Ecrion

SEPTEMBER 23, 2020

The term customer service is a catch-all phrase that roughly equates to a customer’s experience with and perception of your brand. Experts agree that customer service expectations are on the rise. Every year, businesses lose billions in potential revenue thanks to one thing: poor customer service.

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Tricia Morris

OCTOBER 9, 2015

It’s frightening to think just how much poor customer service can impact the customer experience and the overall reputation and bottom lines of brands and organizations. On the other hand, satisfying customer service has scary-good results, increasing customer acquisition, retention, brand loyalty and advocacy.

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LiveChat

NOVEMBER 16, 2018

Research from American Express shows that 70% of customers are willing to pay a premium to do business with a company that offers great customer service. On the other hand, poor customer service can cost companies dear. So we agree that extraordinary customer service is expected, and not exceptional anymore.

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SmartKarrot

OCTOBER 12, 2020

It’s a given that every business wants to offer only the best customer experience to their prospects. And in such a case, rendering your best foot forward in customer service will give you a definite upper hand. World-class customer service helps retain clients and cuts down your churn rate to a good extent.

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Tricia Morris

DECEMBER 4, 2015

Lessons from the holiday classic can be applied to almost any topic, in this case, customer service: 1. Your Customer Service Past Cannot Be Changed. A brand or organization’s customer service past cannot be changed, no matter how some wish it could. Customer service is everything in the end.”.

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ProProfs Chat

JANUARY 31, 2020

Prioritizing the company policy more than the customer is an example of poor customer service in today’s time. . Poor customer service is a big no, especially when it can risk a business its customers. Customer support is the gateway to business growth and development.

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