ShepHyken

APRIL 28, 2024

Each week, I read many customer service and customer experience articles from various resources. 5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

BirdEye

AUGUST 9, 2023

In the internet-driven world, branding highly depends on what your customers think about your business than what you say about your business. A highly-rated company will likely influence customers to trust your brand and products. Being a highly regarded brand will help your website climb up in search results.

Social Media 52

Social Media e-support Feedback Analysis 52

ProProfs Chat

DECEMBER 7, 2018

Lavy Mammen Customer Experience Consultant, GEA Group Americas, Inc. Brand promise- Be sure to live up to your Brand promise of two-day package delivery; otherwise it’s a classic case of overpromising and under delivering. Diane Magers CEO, Customer Experience Professionals Association. Tweet this. Be transparent.

Tips 96

Tips Customer Service Self Service Chief Customer Officer 96

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. When built well, chatbot software reduces support costs. Immediate support.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Kayako

JULY 28, 2022

Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. When looking at actual customer behavior, the opposite is true. Discover Kayako Single View.

Self Service 247

Self Service Customer Service Management Knowledge Base 247

Myra Golden

JULY 29, 2016

Delivered in short engaging modules that you pick and choose from, this is a great professional development platform to set new hires up for success and it’s a great skill primer for employees needing a warmer and friendlier touch in interactions. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

Delivered in short engaging modules that you pick and choose from, this is a great professional development platform to set new hires up for success and it’s a great skill primer for employees needing a warmer and friendlier touch in interactions. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers.

Customer Service 40

Customer Service Training Customer Service Training Course 40