Brands Customer Care Customer Service Strategies Exceptional Customer Service 
delighted
MARCH 9, 2021
Exceptional customer service turns new customers into promoters and promoters into returning loyalists. And these promoters have the potential to grow the lifetime value (LTV) of your brand by 1400%. We’ll also provide some tips on building an impeccable customer service strategy.
ShepHyken
SEPTEMBER 22, 2023
The last three years have demonstrated the importance of strong customer support systems, as customers lean heavily on organizations for assistance in times of rapid change and uncertainty. But by prioritizing exceptional customer service, organizations can foster loyalty and drive growth in the years ahead.
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Lumoa
JUNE 14, 2023
Zendesk’s research found that an overwhelming majority of consumers (nearly three out of five ) stated that quality customer service is paramount in cultivating brand loyalty. In other words, failing to provide adequate customer service can be enough to trigger a negative NPS score and, consequently, drive customers away.
CSM Magazine
JUNE 17, 2019
Overlooking the importance of exceptional customer service is a grave mistake to make in the business world. When consumers trust a brand, they aren’t scared to recommend it, share information on it, and publicly sing the praises of the brand’s products. The customer will start to trust you.
Natalie Petouhof
SEPTEMBER 12, 2018
” If you are wondering how AI can move the needle on the metrics you get measured on every day, below is a short guide on how to get the best business results when considering AI as part of your Customer Service strategy. Implementing technology without strategy makes us do the wrong things faster !
Lithium
JUNE 11, 2019
And do so in an environment where 71% of consumers will stop using a brand after just one bad experience. We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service.
Lithium
JUNE 11, 2019
And do so in an environment where 71% of consumers will stop using a brand after just one bad experience. We’re caught between trying to invent the next generation of customer care while navigating technology so new that early deployments come with a high risk of failure. But it’s not just about overhauling customer service.
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