Second to None

APRIL 26, 2018

Once you have collected an adequate amount of data regarding your employee performance, the next step to curating a great experience within each individual store in your brand umbrella is to be open and honest with this data. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Share data and results of the customer experience analytics in an easy-to-use tool. Involve all the employees in the transformation: motivate the employees of the company to deliver a great customer experience.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Although customer churn might be calculated in different ways, generally the practice is to count the total amount of lost customers, percentage of lost customers or lost business value within specific time range.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Russel Lolacher

JUNE 15, 2021

Whether it’s appreciation, common language or asking for feedback, these themes resonate with employees as much as customers. So I thought I’d pull together some common customer service tools, tactics and focuses and give them an “EX” (employee experience) twist. CX to Employee Experience Ideas.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. Although customer churn might be calculated in different ways, generally the practice is to count the total amount of lost customers, percentage of lost customers or lost business value within specific time range.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

GetFeedback

MAY 9, 2019

They’re also empowered with the necessary tools and encouraged to actively contribute to the customer experience. Customer-centric culture: Your company’s brand values must align with putting the customer’s needs first and fostering customer sympathy.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

Think Customers

DECEMBER 13, 2021

When it comes to creating an exceptional customer experience, your North Star is the focal point or the central CX concept that should be supported by every strategic decision you make. It should embody your brand values and provide a shining example of what exceptional customer experiences should look like in your organization.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52