Brand Values Customer Service Representative Feedback Management 
Lumoa
MARCH 3, 2023
Why Financial Services Companies Should Focus on CX Now That a Recession is Approaching According to Ekaterina Mamonova, when a brand makes a promise, and its CX delivers on it well, it produces a positive feedback loop that supports brand integrity and brand values. Here are the main takeaways.
Comm100
JUNE 30, 2021
Customer service is all about helping to resolve your customer’s issues and questions and providing a positive customer experience that satisfies their needs. The purpose of improving and honing customer service skills is to not only meet your customers’ needs, but to exceed their expectations. .
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Comm100
SEPTEMBER 5, 2014
The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies and get quick feedback on their questions and problems, but they can also call out businesses in a public forum, making it all the more important for their questions to be answered quickly and efficiently.
SurveySparrow
MARCH 12, 2019
Getting feedback from customers is usually about collecting a bunch of data, usually just for market research and not always do you find companies making changes based on the feedback that is received, which makes it an open loop system. What is meant by closing the loop? Why is it important to close the loop?
SurveySensum
FEBRUARY 20, 2024
Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Take advantage of different types of surveys at different touchpoints of the customer journey.
SurveySensum
FEBRUARY 20, 2024
Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Take advantage of different types of surveys at different touchpoints of the customer journey.
NobelBiz
APRIL 16, 2024
Example: A call center might receive customer queries through phone calls and social media. If these communication channels are managed separately, the agents might not have access to the customer’s full history, leading to redundant conversations and frustration on the customer’s part.
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