SmartKarrot

JANUARY 5, 2021

An ardent believer in providing value to the customers, Jeff knows the magic of connecting people and executing data-driven approaches for SaaS organizations to provide value to their customers. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeff Breunsbach. Kristen Hayer.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Incorporate customer feedback into training.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

SEPTEMBER 22, 2017

In 2017, The Values Institute ranked Southwest, Marriott, and Hilton among the top five most trusted brands based on five “C-Trust” variables: consistency, competence, candor, concern, and connection. Why Not Go Further to Connect with Travelers? Optimize your QA program.

Travel 40

Travel Customer Service Contact Center Self Service 40

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Incorporate customer feedback into training.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40