InMoment XI

NOVEMBER 30, 2023

Brand reputation management is the proactive effort to shape and control the public’s perception of a brand. How to Create a Brand Reputation Strategy Creating a brand reputation strategy may seem daunting at first. Employee Training: Train employees to be brand ambassadors.

Brands 378

Brands Management Multi-Channel Social Media 378

Call Experts

OCTOBER 5, 2023

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Ensure they deeply understand your products or services, brand values, and customer service philosophy.

Contact Center 105

Contact Center Call Center Guidelines Customer Satisfaction 105

Call Experts

APRIL 8, 2024

For a contact center for people-centric business, this demonstrates your commitment to customer care and can enhance your brand’s reputation in the eyes of the affected customer and anyone they may share their experience with. Ensure they deeply understand your products or services, brand values, and customer service philosophy.

Contact Center 52

Contact Center Call Center Guidelines Customer Satisfaction 52

BirdEye

DECEMBER 26, 2023

This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience? Brand awareness vs. Brand salience Why is brand salience important? What factors influence brand salience?

Brands 98

Brands Social Media Competitive Advantage Measurement 98

SurveySparrow

JANUARY 6, 2023

All businesses should ideally follow these guidelines. A brand’s values are utilized for communicating identity and personality in the marketplace and connecting with consumers. A brand’s ideals should always be an authentic reflection of the enterprise that established it. Conclusion.

Brands 52

Brands Strategy Advertising Competitive Advantage 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

Here’s how to maximize the impact and value of your customer service coaching program. During the session, it’s fine to remind agents of brand guidelines. Ask them for their ideas on how to correct the problem(s). Here’s how to start laying that new cultural foundation, brick by brick. Put things in context.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62