InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. brands must recognize that the ability to manage their digital channels and digital reputation is a crucial success factor.

Automotive 260

Automotive Management Social Media Feedback 260

ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. 70% of best-in-class adopters of customer experience management use customer feedback to influence strategic decisions, compared to half of industry-average organizations and 29% of laggards.(2). Customer Experience Articles.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

InMoment XI

FEBRUARY 29, 2024

Consider sponsoring local events or community initiatives that align with your brand values and target audience to increase exposure for your content. Engage with Your Audience Monitor comments, shares, and feedback on your content and respond promptly and thoughtfully to engage with your audience.

Tips 260

Tips Strategy Case Study Social Media 260

Russel Lolacher

JUNE 15, 2021

There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers. "Your feedback is more important than ever." Is now: “Your feedback is more important than ever.” All good and necessary. The Substitution Game.

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

SurveySparrow

JULY 26, 2019

Your brand advocates will be the ones who will spend more money on your products as the years go by, send your business a recommendation on LinkedIn, Facebook or Twitter, participate willingly in a case study, be featured in your blog posts, refer you to their friends, etc. This will help with reinforcing your brand values.

Social Media 61

Social Media Customers Brands Brand Values 61

CustomerSuccessBox

NOVEMBER 24, 2021

Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. They are people with the expertise in engaging with the client across multiple touchpoints. This is done to create customer value and, as a result, brand value. Gather and apply feedback.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52