InMoment XI

MARCH 27, 2024

The automotive industry relies heavily on brand perception. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value. Adding reviews on your own brand website can even improve your conversation rates, decrease bounce rates, and improve your ad quality scores.

Automotive 260

Automotive Management Social Media Feedback 260

ClearAction

FEBRUARY 7, 2016

Tools, techniques, and case studies catalyze your customer experience management success. Customer Experience Management Improves Brand Value article. Customer Experience Articles. Customer experience articles. Double-Check Assumptions & Motives article. 4 Building Blocks for a Customer-Centric Culture article.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

InMoment XI

FEBRUARY 29, 2024

Consider sponsoring local events or community initiatives that align with your brand values and target audience to increase exposure for your content. However, these listings also serve as touchpoints for customers to leave reviews and ratings, which can significantly impact a business’s reputation.

Tips 260

Tips Strategy Case Study Social Media 260

Russel Lolacher

JUNE 15, 2021

There are some great brains out there that break all this down into case studies and tactics that leaders can really use to better serve their customers. Employees feel less connection and belief in the corporate vision/mission = diminished brand value. All good and necessary. But what about serving employees?

Employee Experience 128

Employee Experience Customer Experience Customer Service Customer Journeys 128

SurveySparrow

JULY 26, 2019

Your brand advocates will be the ones who will spend more money on your products as the years go by, send your business a recommendation on LinkedIn, Facebook or Twitter, participate willingly in a case study, be featured in your blog posts, refer you to their friends, etc. This will help with reinforcing your brand values.

Social Media 61

Social Media Customers Brands Brand Values 61

CustomerSuccessBox

NOVEMBER 24, 2021

Relevant content can include various resources like blog posts, videos, case studies, podcasts, webinars, etc. They are people with the expertise in engaging with the client across multiple touchpoints. This is done to create customer value and, as a result, brand value. Build Community for your customers.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52