making-the-case-for-digital-first-contact-centre-communication-and-why-it-matters-more-than-ever Blog Related Topics 
Lumoa
OCTOBER 31, 2018
It’s predicted, that by 2020 customer experience will overtake price and product as the key brand differentiator when making consumer choices. Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience.
Lumoa
APRIL 24, 2018
Why did you give that score? That makes the NPS of NPS 32. What matters is why the score is as it is. blog linkedin twitter Why? "I The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. All the leaders were asked the same two questions : 1.
Experience Matters
APRIL 7, 2015
Once again we had a great group of nominees, making the scoring difficult for the judges. Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. I’ve included the first two section of the nomination forms submitted by the seven winners. Clarabridge. ResponseTek.
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