Comm100

NOVEMBER 5, 2020

It’s about making your customer support team’s job easier by giving them easy access to problem-solving information. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Your customer service team leaders are one of your company’s most valuable internal resources.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

Kustomer

SEPTEMBER 6, 2018

Listen to the podcast to get all that great knowledge, and check out this related post from Michael’s blog below: Leaders: You Are Doing Empowerment All Wrong. In many ways, it does make perfect sense; the more your associates can do the right thing for customers on their own, everyone wins.

Exercises 61

Exercises Handbook e-support Contact Center 61

ProProfs Chat

JUNE 30, 2020

Well, Jeanne Bliss (a known authority on customer experience) talks about how you can do this with the five-competency model she used to coach Chief Customer Officers and C-Suite. Books on Customer Service Culture. For that to happen for your business, make sure that you have a great customer service culture in place.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

ShepHyken

MARCH 31, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Toister, explains why creating a customer service mantra is essential. When it comes to your customer service promise and vision, every member of your organization must be in alignment. Shep Hyken.

Handbook 48

Handbook How To Culture Loyalty Programs 48

LiveChat

JUNE 15, 2015

What makes great customer service? Is it the customer-centric attitude? Is it about changing bad customer experience into a good one? Or maybe it all comes down to motivating and training customer service representatives? Is it only for business owners or is it also for customer service agents?

Retail 28

Retail Handbook Customer Centricity Customers 28