GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Marketing Exceptional Customer Service Social Media 52

LiveChat

APRIL 10, 2017

Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

ProProfs Chat

DECEMBER 12, 2019

what customers want, . The best way to do this is by reading customer retention statistics, and that’s what we have carefully curated in this blog. Here are 50+ customer retention stats that’ll give you insight into a customer’s mind. Why Customers Leave? what they don’t want, .

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

SurveySensum

FEBRUARY 6, 2024

Well, research says that businesses can win back 70% of dissatisfied customers when their issues are resolved. Now, you might wonder, “How can cancellation surveys save your customers from leaving?” For example, if a customer has a pricing issue, send them an email with a discount.

Survey 52

Survey Feedback User Experience Communication 52

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet.

Hospitality 74

Hospitality Travel Industry Brands 74

SmartKarrot

JANUARY 19, 2021

On that note, there are said to be four levels of customer satisfaction that stand as a testament to glorying customer success. What are they and why are they so important, the blog here awaits the answers. A customer by default has a thing towards getting discounts, special promo codes, and loyalty programs.

Customer Satisfaction 19

Customer Satisfaction Customer Expectations Loyalty Effort Score 19