Michelli Experience

JANUARY 19, 2018

A-team), a SaaS company that makes sales and marketing teams more productive. Previously he was VP of Sales & Marketing at InsightSquared and has been a speaker at many industry conferences, including the American Association of Inside Sales Professionals (AA-ISP).

Employee Engagement 127

Employee Engagement Engagement Effort Score Measurement 127

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Blake: She’s a self-described “customer experience futurist”, keynote speaker, author of More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences , and host of The Modern Customer Podcast. Bruce Temkin. Guneet Singh. Melinda Gonzalez.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

Myra Golden

NOVEMBER 15, 2016

The owner, I’ll call him Mike, noticed that his sales team seemed to overwhelmed on the sales floor, but that conversion rates were staying level – and revenue was dropping. Concerned about the jump in claims and returns, began closely watching the activity of his sales employees. What he found was startling.

Call Center 76

Call Center Training Video How To 76

CSM Magazine

FEBRUARY 20, 2018

Sharpen’s cloud-native contact center platform helps midsize to enterprise-level companies create perfect customer experiences. Designed for agent productivity and efficiency, Sharpen offers a solution for both customer support and outbound sales teams.

Customer Service 40

Customer Service Contact Center Training Call Center 40

CSM Magazine

AUGUST 22, 2019

Director, Customer Service and Support, Microsoft. VP, Customer Success, General Electric, GE Digital. Director, Customer Service, PVH Corp. Director Customer Care, Frontier Airlines. VP, Customer Experience Design, AARP. Chief Consultant, Lufthansa Systems.

Customer Service Strategies 40

Customer Service Strategies Meeting Strategy Customer Service 40

Myra Golden

NOVEMBER 15, 2016

The owner, I’ll call him Mike, noticed that his sales team seemed to overwhelmed on the sales floor, but that conversion rates were staying level – and revenue was dropping. Concerned about the jump in claims and returns, began closely watching the activity of his sales employees. What he found was startling.

Call Center 40

Call Center Training Video How To 40