ChurnZero

JANUARY 5, 2022

Customer Experience (CX) is a measure of the customers’ perception of your business after they interact with it. Several factors drive CS, including onboarding and training, customer fit, product usage, and return on investment. The two concepts both also urge customer loyalty to be tracked and measured.

Customer Success 98

Customer Success Customer Experience Net Promoter Score Return on Investment 98

Wootric CX Blog

OCTOBER 7, 2020

Wootric also outperforms the category on all satisfaction measures including ease of use. Wootric is ranked #1 in ROI (Return on Investment). In the G2 report, Wootric averages 9 months to return on investment, versus an average of 19 months for the experience management category.

ROI 52

ROI Report Net Promoter Score Effort Score 52

Thematic

AUGUST 7, 2019

We’ve also created spreadsheets just for you that you can use to calculate two financial models: the impact of Net Promoter Score (NPS) on company revenue and on customer acquisition costs. As I later learned, in the business world, ROI or Return on Investment calculations play a similar role. Get creative!

ROI 123

ROI NPS Metrics Financial 123

Totango

JULY 1, 2022

Then we’ll explore why it plays a major role for B2B SaaS business models and how loyalty for B2B businesses differs from that for B2C brands. Finally, we’ll show you how you can leverage customer loyalty to promote B2B referral programs that expand your customer base and increase your revenue. What Is Customer Loyalty?

B2B 108

B2B Loyalty Net Promoter Score B2C 108

Totango

JUNE 24, 2022

SaaS companies face distinctive challenges, including pursuing different goals, using various methods to measure success, and relying on different tools to deliver successful outcomes. SaaS companies face an array of distinctive challenges in defining, delivering, and measuring customer success.

Customer Journeys 103

Customer Journeys Customer Success Net Promoter Score B2C 103

SmartKarrot

APRIL 23, 2020

Customer experience (CX) roles tend to be more common in the business to consumer (B2C) market, while Customer Success (CS) roles are more popular in the business to business (B2B) sphere. Businesses expect to see measurable value from the purchases they make, along with a return on their investment.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10

Confirmit

MAY 29, 2018

Measure your customers’ satisfaction at different touchpoints across the customer journey, and across your various products and/or services. There are variations for B2B and B2C organizations, between specific industries, and even between regions. Understand your customers’ expectations better. Contact Us.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40