B2C Customer Service Training Sales Tips 
ShepHyken
APRIL 14, 2024
My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips. It’s very hard to build loyalty if the customer has a generic experience. Connect with Shep on LinkedIn.
ShepHyken
AUGUST 6, 2023
Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. That includes B2C, B2B, and G2C (Government to Citizen). Happy and satisfied customers mean that you can maintain regular sales and profit, which can help you maintain success.
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ShepHyken
SEPTEMBER 10, 2023
For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. My Comment: If a post goes “viral” and brings a lot of attention to a company or brand, there is an opportunity for customer acquisition.
ShepHyken
NOVEMBER 29, 2021
Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. The customer experience really starts on the inside of an organization with the employee experience. Here are my top five picks from last week.
ShepHyken
NOVEMBER 30, 2020
4 Tips for Getting Executive Buy-in on Your Customer Experience Strategy by Phil Britt. CMSWire) With so much on the line for your customers, getting your leadership to buy in to CX strategies should be top of mind. To that end, we’ve put together these 4 tips to help get everyone on the same page.
ShepHyken
MAY 28, 2023
My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry. This article delivers five lessons on balancing technology with the human-to-human approach to taking care of customers (guests, passengers, etc.) I refer to this as a hospitality mentality.
ShepHyken
APRIL 20, 2020
Even though it appears consumer-based (B2C), there is good info for any type of business. My Comment: Many years ago I researched the idea of how customer service and sales belong together. Or, the software sales rep who helps you choose the best solution for your business. This article brings that concept back.
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