Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets]
Thematic
AUGUST 7, 2019
As I later learned, in the business world, ROI or Return on Investment calculations play a similar role. When it comes to seeing improvements in CX, it can take months or even years to obtain the results, and it’s a multi-step process : Step 1. At Thematic, we keep a special field for this in our CRM. Get creative!
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