Currency Alliance

JUNE 19, 2019

Independent of individual program achievements, the most important development across the industry has not been in individual technological triumphs, but a hastening structural shift in how brands understand and approach the purpose of their loyalty programs.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Currency Alliance

JUNE 11, 2019

The smart ones kept a loyalty strategy even if they eliminated the points, but some foolishly acted as though their rewards program was their loyalty strategy – and threw the baby out with the bath water. Economic cycles aside, though, the real problem is that it attracts entirely the wrong sort of customer.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

SurveySparrow

JANUARY 7, 2021

Before the crisis, most SMBs weren’t much aware of the term called employee experience and its impact on customer engagement. Building an engaged customer base requires internal effort. If employees are unable to stay engaged in their work, then who will serve the customers? . Customer Experience of Safety .

Customer Engagement 52

Customer Engagement Engagement Chatbots Effort Score 52

ProProfs Chat

MAY 6, 2020

36% of organizations aim to improve agent, desktop, and CRM experiences in 2019. To create an awesome experience for their customers, 36% of companies are investing in their services and actively working towards improving operator performance. Better customer experiences can also help you improve employee satisfaction hassle-free.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Pointillist

MAY 23, 2018

Journey discovery is the best approach to reveal the numerous paths your customers actually take, as they engage with your company across channels and over time. Cross-Channel Campaign Management and Marketing Automation are Not Customer Focused. Real-time Personalization. One-on-one interviews.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90