B2B Brands Online Experience Touchpoint 
SurveySensum
FEBRUARY 24, 2023
After all, the longer you keep your customers satisfied, the more likely they are to stay loyal to your brand and continue to invest in your products. According to Accenture’s latest research, almost 4 out of 10 customers (39%) feel that their OEM is not ready to provide a relevant customer experience.
SurveySparrow
FEBRUARY 9, 2024
For some, it could be the desire to find an alternative or enhance an already existing experience. But if they are considering your brand, it means they think your product or service has exactly what they need. Over 68% of all online experiences begin with a search engine. There are many aspects to it, sure.
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C3Centricity
NOVEMBER 4, 2020
From smarter homes to an improved online experience, people have a lot to gain from the situation. Clearly, things have changed dramatically and businesses, both B2C and B2B are scrambling to catch up. This is where total integration of all touchpoints is vital. This is a 59% increase in August over July!
Experience Investigators by 360Connext
MAY 20, 2015
Yes, it’s the actual experience you have as a customer with a particular brand or organization. But the definition of a “good” customer experience is based on how you feel after that experience. And that’s why Customer Experience Investigation™ is important if you are a business leader.
Qualtrics
APRIL 28, 2020
It’s a question that brands across the world are asking themselves, including Scandinavian giant Tryg. A sure-fire way to get lost among the pack and lose your brand identity. Kristian says, “The challenge from management was to find a way to bring the online and digital side of our business on board. Work in progress.
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