Go Beyond Call Center Coaching with Real-Time Agent Assist
Uniphore
JANUARY 24, 2022
In fact, 91 percent said they were likely to quit‡ in a recent survey, with nearly half citing stress and inadequate training. It’s time to rethink real-time agent coaching—with AI-powered agent assist technology. A 50% decrease in after call work effort for a major European telecommunications provider. The list goes on….
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