Uniphore

NOVEMBER 23, 2021

The partnership between Uniphore and Tech Mahindra combines Uniphore’s AI and automation-driven technology with Tech Mahindra’s service expertise. These solutions also automate after-call work for high-value journeys, such as opening new accounts, to shorten average handle time and call wait times.

Average Handle Time 130

Average Handle Time Return on Investment e-support Analytics 130

TechSee

JUNE 25, 2019

of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

MAY 16, 2024

Delegating tasks helps businesses focus on innovation and growth. By partnering with these experts, companies can access a pool of skilled agents, advanced technologies, and robust infrastructure without the overhead costs of maintaining an in-house team. Location The location of the call center impacts pricing.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. Companies must take concrete measures like automation, technology-driven service delivery models, and right-sizing staff numbers.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Lithium

NOVEMBER 6, 2020

Their innovative solutions, dedication to customers, and overall awesomeness make us proud to be their partners. Recognizing a customer who successfully integrated Khoros to strategically align people, processes, and technology to connect with their customers in all ways. We were amazed at the submissions. Rookie of the Year — Intel.

Social Media 52

Social Media Return on Investment ROI Average Handle Time 52

Eptica

JUNE 13, 2018

But as analyst Ed Thompson said at the recent Gartner summit , there are over 100 commonly used metrics for measuring CX, ranging from the simple ( Average Handling Time ) to the more complex ( overall customer satisfaction or Net Promoter Score ). So how do you ensure you are covering all the bases when tracking CX performance?

Measurement 49

Measurement Net Promoter Score Customer Experience Average Handle Time 49

Lithium

NOVEMBER 6, 2020

Their innovative solutions, dedication to customers, and overall awesomeness make us proud to be their partners. Recognizing a customer who successfully integrated Khoros to strategically align people, processes, and technology to connect with their customers in all ways. We were amazed at the submissions. Rookie of the Year — Intel.

Social Media 40

Social Media Return on Investment ROI Average Handle Time 40