Average Handle Time Customers Technology White Paper 
TechSee
OCTOBER 19, 2021
One method used by retailers to address the challenge of how to reduce customer returns, is restocking fees. Companies have attempted to reduce returns by taking a more thorough approach to understanding customer requirements during the sales process. Restocking Fees. This video says it all: Better Instruction Manuals.
TechSee
MARCH 12, 2019
Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Computer Vision technologies. The Power of Visual Automation. Bringing visual automation to contact centers.
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Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to Marketing Week, 15 years ago the average consumer used two touchpoints when making a purchase and only 7% regularly used more than four. It was a shift backed by data—lots of it.
Comm100
JANUARY 14, 2020
It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. According to Marketing Week, 15 years ago the average consumer used two touch-points when making a purchase and only 7% regularly used more than four. It was a shift backed by data—lots of it.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Think Customers
OCTOBER 4, 2021
Customers want to reach brands on their own terms, whenever, wherever. Chatbot and messaging capabilities are the essential tools needed to provide this 24/7, personalized customer service. Let’s explore their differences to find the right fit for customer needs. Find the right mix of technology and humanity.
Uniphore
DECEMBER 17, 2021
This is especially true given the increasing competition from more technology-savvy competitors and disruptive market entrants from non-healthcare sectors such as retail. A Forrester poll of members of 17 of the largest health plans in the country found an industry average score of 70.2 68% of members reporting a positive experience.
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