Remove Average Handle Time Remove Customers Remove Healthcare Remove Self Service
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How Can Payers Improve Member Experience and Efficiency at the Same Time?

Uniphore

The adoption of digital healthcare skyrocketed during the pandemic, exposing both persistent issues for payers as well as opportunities. The more healthcare consumers become comfortable with digital channels, the higher their expectations are for the same level of convenience, selection, and service they receive in other areas of their lives.

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Delivering a great customer experience during open enrollment

Talkdesk

Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78

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Do More With Less: 3 Effective Strategies to Maximize Your Contact Center’s Potential

Myra Golden

With customer expectations rising and budgets tightening, contact centers are under pressure to deliver excellent service while reducing costs. This could involve training on product knowledge, customer service skills, and communication techniques. Learn more about Customer Service Master Class.

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How One Person Can Dramatically Impact Your Workforce Management Plan

Playvox

All these singular actions can negatively impact service level metrics and the customer experience. A workforce management professional can have all the “rights” in place – the right people at the right place at the right time with the right forecast and the right schedule – but we cannot account for all aspects of human behavior.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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How Philippines Call Center Outsourcing Can Triple Your Business Value

Magellan Solutions

Even more so, any call center company in Philippines can provide these services on the following top industries : Telecommunication. Because of the presence of the internet, telecom companies are constantly creating new business models and innovative offerings to improve customer experience and reduce customer churn.

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AI Customer Service: Today’s Most Transformative Technologies

TechSee

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.