Average Handle Time Culture Employee Engagement Magazine 
TechSee
JUNE 4, 2019
Contact center decision-makers understand that better tools are the key to improving agent performance and reducing call center training times. Competition can be based on any activity tracked by the platform, such as resolved cases, average handle times, or timesheet submissions. On-the-job learning.
Michel Falcon Experience
MARCH 12, 2019
I do not have enough confidence to stand on the stage and give you guys theory that I haven’t tried, I haven’t tested, and aren’t orange true, so I’m going to introduce you to something called the people first culture, the three piece strategy, some micro customer experiences.
Michel Falcon Experience
FEBRUARY 11, 2019
In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Company culture, employee engagement and customer experience. That culture matters, employee engagement matters.
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