NobelBiz

FEBRUARY 27, 2024

Brad Dashnaw, CEO – Shift Marketing 6 Best Practices and Strategies for Call Center Optimization Have Clear Metrics and KPI Tracking in Place It’s essential to define what success looks like for your call center and how it will be measured.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

NobelBiz

APRIL 18, 2023

Also, call center operations managers are crucial in driving hyper efficiency within their organizations. They can optimize team productivity and achieve exceptional results by focusing on key areas such as KPIs, technology, workforce management, training, culture, and continuous improvement.

Contact Center 52

Contact Center Call Center Management Gamification 52

Playvox

JULY 14, 2023

Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. How long does it take agents to handle an inbound call or inquiry?

Contact Center 74

Contact Center Measurement Call Center How To 74

NobelBiz

MAY 2, 2023

Low Conversion Rates Low conversion rates may result from untrained agents, lack of a compelling value proposition, the inability to establish rapport with prospects, and last but not least, a subpar CRM that is not in sync with your contact center software. Watch the free webinar here. Let’s dive in a little deeper.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

NobelBiz

JUNE 19, 2023

The modern world is centered on the concept of immediacy and the ability to obtain information instantly. As businesses, we need to harness this culture of immediate responses to elevate customer service levels. Real-time monitoring offers an unparalleled advantage in achieving this goal.

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

NobelBiz

JUNE 5, 2023

An outbound lead generation call center can deliver personalized experiences by treating every interaction as an opportunity to understand and meet the unique needs of each prospect. Managing Call Center Costs Implementing new programs is often costly.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

NobelBiz

SEPTEMBER 12, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz How is Talk Time Measured? Measuring Talk Time is like clocking the duration of a 100m dash – it seems straightforward, but there’s more to it than meets the eye.

Call Center 52

Call Center Metrics Contact Center Customer Satisfaction 52