NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

Contact Center 52

Contact Center Call Center Management Gamification 52

TechSee

JUNE 4, 2019

Everyone knows that time equals money, right? Nowhere is that truer than in call center training – bringing new agents up to speed on products, processes and the productivity expected of them. Call center training priorities. Virtual private tutors. One size doesn’t fit all. Get in the game. On-the-job learning.

Call Center 117

Call Center Training Technology Gamification 117

Playvox

MARCH 27, 2023

Training programs should be designed to meet the specific needs of the contact center and its agents. This could include a combination of classroom training, on-the-job training, learning courses , and workshops. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Michel Falcon Experience

MARCH 12, 2019

But I joined the company, and I started off in the call center answering 100 calls a day. I didn’t grow up wanting to be a call center agent; no disrespect to the industry, but it’s just nothing I aspired to do. But then in 2016, I realized “I’m bored.” ” I was lonely, actually.

Culture 12

Culture Employee Engagement Company Engagement 12