TechSee

OCTOBER 22, 2019

Contact centers are perfectly placed to predict imminent customer queries. They’re already armed with a wealth of data about the actions customers have or haven’t taken along their journeys and the issues that are likely to arise in the near future. Use readily available data. Improve self-service options.

Contact Center 84

Contact Center Self Service Effort Score Average Handle Time 84

TechSee

AUGUST 14, 2018

Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. .

Contact Center 95

Contact Center System Average Handle Time Virtual Agent 95

TechSee

JUNE 11, 2019

Conversely, when trying to improve NPS, agents would often spend additional time building relationships with their customers, driving up call durations. Recently, an innovative technology has emerged, transforming contact center operations and customer experience across a wide range of industries: Visual Assistance.

Self Service 117

Self Service Technology Customer Service Contact Center 117

ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. COVID-19 has led us to believe that we need to rethink, amend, and strengthen our contact centers with robust technology to stay ahead of the pandemic. Real-time Remote Monitoring. Here’s how!

Call Center 89

Call Center Virtual Call Center Contact Center Average Handle Time 89

NobelBiz

JANUARY 16, 2024

Are you struggling to boost customer satisfaction, enhance agent efficiency, or increase lead generation in your contact center? So, as a call center owner, manager or supervisors how do you tackle these difficult challenges and improving the overall performance within your contact center?

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

TechSee

JUNE 25, 2019

As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights. Predictive solutions combine customer data with AI to determine intent and select the right next step to deliver the relevant customer support.

Technology 122

Technology Customer Service Contact Center Gamification 122

Magellan Solutions

JULY 2, 2021

Data Analysis. Efficiency of Price per Call. Customer Satisfaction per Calls Received. Learn More About the Top Call Center Company in the Philippines. Average Handle Time (/minutes). Magellan Solutions. Data Analysis. Efficiency of Price per Call. Magellan Solutions.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52