Horizon CX

DECEMBER 1, 2023

Zappos: Customer Service Excellence as a Competitive Advantage Alignment with Strategic Goals: Zappos, an online shoe and clothing retailer, aligns its CX strategy with its strategic goals by prioritizing exceptional customer service.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

SurveySensum

MARCH 17, 2023

The automotive industry has recognized the importance of offering a seamless customer experience and is evolving by adopting new customer experience trends. Accenture’s recent study stated that 92% of dealers believe that customer experience will play an integral role in future growth.

Automotive 52

Automotive Trends Industry Customer Experience 52

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. It was originally pioneered in London as a way to increase newspaper sales and has now grown to encompass most sections of consumer consumption.

Customer Service 97

Customer Service Self Service e-support Automotive 97

SurveySensum

OCTOBER 17, 2023

The application process was lengthy and time-consuming. Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySparrow

JUNE 22, 2023

To give you an idea of what excellence in this domain looks like, we’ve compiled ten stellar customer experience examples from e-commerce, technology, retail, entertainment, food and beverage, etc. Additionally, we’ll illustrate the role of customer journey mapping examples in crafting these experiences.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52