BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Hospitality, followed by automotive and retail, leads in Google search views.

Automotive 57

Automotive Hospitality Healthcare Retail 57

BirdEye

JANUARY 25, 2024

Google Messages adoption The adoption of Google Messages varies significantly across industries, indicating diverse approaches to customer communication. High usage in legal businesses (67%), consumer goods/services (63%), and automotive (44%). Hospitality, followed by automotive and retail, leads in Google search views.

Automotive 52

Automotive Hospitality Healthcare Retail 52

BirdEye

JULY 19, 2023

You can avoid unsellable used cars by accessing the car’s service records via Carfax. The customer service report can reveal whether or not the previous owner stuck to a regular oil change regimen. Review platform The platform lets customers leave Carfax reviews about your dealership to elevate your reputation.

Sales 98

Sales Report Automotive Competitive Advantage 98

SmartKarrot

AUGUST 12, 2021

In this blog, we’ll explain why companies invest in AI and its uses in customer experience. How is AI Being Applied to Improve Customer Experience? AI has become a keystone of customer service, but it’s also mixed with consumer sentiment. In contrast, decisions should depend on data.

Customer Experience 11

Customer Experience Automotive Chatbots e-support 11